A couple of months ago my old trustworthy 20-inch Core Duo iMac gave up and called it quits. It was a lovely machine that has served me well over the years.
After convincing my better half of the benefit of stuffing yet another device with a display in our home I pulled the trigger and ordered the 27-inch iMac at the Apple store. Before hand I had heard about the display problems, but many reports indicated that week 9 seemed to be the week that Apple finally addressed the problem successfully.
However, the first iMac arrived and right away it was obvious that it was a lemon. A big yellowish spot at the bottom right part of the screen was far from what I expected from an Apple product being promoted on the display quality among other things.
Luckily the Apple support went as smoothly as always and a replacement was arranged no questions asked (this should have been a warning, they knew they still had a problem).
I was promised the unit would get an extra check before it shipped out as it was a replacement and of course we all wanted to avoid another lemon. The day came and the replacement arrived – to my huge disappointment this machine also suffered from a yellow tint although not closely as bad as the first machine. On top of the tint there was also a faint shadow visible across the bottom (although very hard to see in everyday use).
I expected more from an Apple product
To cut the story short I have received 4 machines in all, and the 2nd version I got is still the best. I have previously owned 5 macs before the 27 Inch, and all of the machines have been wonderful. This experience has been way below Apples standard, and they really have a problem at their hands. I am a customer with money in my hands wanting to buy the product advertised but they can’t deliver.
To be fair I have kept the 2nd machine and received a 100 Euro refund. Actually I couldn’t care less about the 100 euro. All I wanted was the product advertised.
Note: Apart from the display issue, that is not evident in everyday use, the machine kicks ass and is fantastic to work on. Once they get the displays fixed this machine is a winner.


